The setting “Turn off hard disk after” should be set to “Never” while running any SeaTools for Windows test.ģ.) Select the Drives to Test.Select “Change advanced power settings”.Click on the Start or Windows icon button in the bottom left corner of your Windows desktop.Make sure you have the computer plugged in by power supply to a main wall socket. Power management controls may need to be suspended while doing very long tests. If the Dashboard diagnostic test produces a ‘fail’ result, we recommend you test the hard drive with the SeaTools diagnostic program before pursuing a replacement of the hard drive.ġ.) It is suggested to close all other applications before running hard disk diagnostic, in order to keep the drive focused on SeaTools as much as possible.Ģ.) Please keep the computer fully powered on. A pass or fail message from Seagate Dashboard could simply indicate other issues which do not warrant a hard drive replacement. Note: For a more thorough test of your external hard drive, we suggest using SeaTools for Windows. In MacOS, this icon will be in the Applications folder.Ģ.) On the left side of the Seagate Dashboard, click the drive on which you want to test. If you still have concerns about the drive, please feel free to phone Seagate Customer Support for a review of other possible tests and options.Be sure the drive is connected directly to the computer using a USB port, not using a docking station or hub.ġ.) Open Seagate Dashboard by double-clicking the Seagate Dashboard icon on the desktop. It is a labor intensive step, but the same one that would occur with a replacement drive. Many times, this is the advice from the companies that sell operating systems. If that task would eventually happen, then, after backing up your important data, you might try reinstalling the operating system on to your current drive. If you did receive a replacement drive, the first task after installing it would be to install the operating system. In areas where power outages are common, file system and data corruption issues can warrant the investment in an uninterruptible power supply. Many third-party companies have software diagnostics that analyze file system, registry and device driver problems - many of which are often attributed to the disk drive. In the Check Disk dialog box, select the Automatically Fix File System Errors check box, select the Scan For And Attempt Recovery Of Bad Sectors check box, and then click Start. ![]() On the shortcut menu, click Properties, and on the Tools tab in the Properties dialog box, click Check Now in the Error-Checking Status area. ĭouble-click My Computer, and right-click the hard disk. Use the Error Checking utility built in to Microsoft Windows. For example, Windows Disk Error Checking can help to fix corrupted file system structures. Nonetheless, if the drive passes all of the SeaTools hardware tests and you still have concerns that the disk drive is the cause of problems, then you may need to perform other tests and maintenance. This way, the benefits of the long scan are enjoyed without the long duration of the whole drive scan. ![]() If found, these sectors are considered questionable and they are the first ones tested by the DST short test. While both versions can initiate the drive's built in self test (called DST), the bootable version, SeaTools for DOS, has additional capabilities if bad sectors are found.Īn interesting aspect of disk drive technology is that since early 2000 disk drives are constantly using idle time to scan for difficult sectors. There are two versions of SeaTools, one runs in Windows and the other runs from its own bootable operating system on a CD or floppy. That means a significant number of customers who were returning their good disk drives were forfeiting valuable data and productivity. Prior to the availability of SeaTools, many of the hard drives returned to Seagate were found to have no problems. Additionally, removing your drive will reduce your productivity until it is replaced. It is important that you not risk losing all your data by returning a perfectly good disk drive. If it passes all tests, then the problem is usually located somewhere else in your system. SeaTools thoroughly tests your Seagate, Maxtor-brand, and Quantum-brand ATA drives.
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